Product Support

• ERI technical support staff provide problem determination and resolution services including free product upgrades for all licensees who have current maintenance.

Normal office hours are 8:30 AM to 5:00 PM EST. During off hours, you can reach the on-call technical support person via a pager. Please follow the instructions provided by the ERI answering system. Technical Support can be reached at 919/406-0067.

To download a free, desktop-quality PDF format of the ERI/CICS User's Manual (648KB), click here. You'll need an Adobe Acrobat Reader, which is free and downloadable form Adobe's Web Site.

Installation Support

• ERI product development staff are available to help you learn, install, implement, and use the ERI/CICS tools. Additionally, on-site installation and demonstrations are available at no charge to active trials.

Enhancement Service

• ERI provides maintenance upgrades, fixes, and other special purpose routines to active clients. Please contact ERI Technical Support to obtain a valid userid and password before accessing the ERI/CICS 2.2.1 Software Library.

CICS and RACF are trademarks or registered trademarks of IBM Corp.

All other Trademarks on these pages acknowledged as belonging to their respective owners.

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Enterprise Research, Inc. (ERI), PO Box 9436, Chapel Hill, NC 27515, USA
Tel: (919)406-0067 Fax:(928)438-6345 E-Mail: mailbox@ERIsoft.com